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SHIPMENT POLICY

BASRI is designed and shipped to you from Bali, Indonesia. Due to the strict import/export shipping laws of Indonesia we are not able to accept any return parcels back to our warehouse in Indonesia.

ESTIMATED DELIVERY TIMES
We endeavor to pick, pack and ship your purchases within 2 days of order placement. BASRI does not operate over the weekend. As such, orders placed after Close of Business (Bali Time) Friday evening throughout the weekend will not be addressed until the following Monday morning. We wish to provide our customers with fast and reliable international shipping and aim to have your orders to you within 3 – 10 business days from dispatch.

All customers will receive a tracking number once their order has left our Bali warehouse. We use EMS – Indonesia Post as reputable international freight companies. Orders may experience delays in processing time due to busy SALE periods or Balinese National Holidays. For full tracking detail on your order, enter your tracking detail with your corresponding courier.

SHIPPING ADDRESS

To ensure you receive your order safely and successfully, all our parcels must be signed for upon delivery. For fuss free delivery, please ensure you fill out your shipping details clearly and completely. PO Box delivery addresses are not preferred most local couriers cannot deliver to these locations. We suggest using a business hours address where possible. If you wish for your parcel to be sent to a work address, we advise that you enter an address that is easily accessible to the courier – e.g.: Reception or mailroom. Please remember to specify levels or unit numbers.

In the event the recipient will not be present to sign for the parcel, the customer may nominate for someone else to sign and accept the parcel on his or her behalf. If no one is present a the time of delivery, our couriers will hold your parcel and leave an “attempted delivery” calling card complete with instructions on how to claim your parcel. BASRI will not be held responsible for parcels that are lost in transit or experience failed delivery attempts for any reason.

TAX AND DUTIES

BASRI takes no responsibility for any custom duties, foreign taxes or other fees that may be imposed during the importation into your local government. All taxes and duties differ between countries and states and therefore we are unable to provide estimated costs before delivery. These costs are made at the discretion of your local postal service and are out of our control. While we will endeavor to inform all our customers regarding relevant import restrictions that we are aware of. Understanding such restrictions and the payment of any associated costs is considered the responsibility of the purchaser/receiver. For further information, we advise you to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.

We offer FREE SHIPPING worldwide for all online orders valued OVER USD 300 in a single transaction. Orders valued UNDER USD 300 will incur a flat rate shipping fee.

Thank you for shopping with BASRI!

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